Shipping Policy

Last updated: 9 September 2026

Golf Lab is operated by UK Golf Lab Limited.

Delivery area

We currently deliver online orders to United Kingdom addresses only.

We do not currently offer international delivery through our website. Contact us before ordering if you require delivery outside the United Kingdom.

Order processing

Stocked products are normally dispatched within two working days after payment has been confirmed.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will be processed from the next working day.

Custom-built, personalised, altered, pre-order and out-of-stock products may require additional time. We will provide an estimated timescale when your order or specification is confirmed.

United Kingdom delivery charges

Standard delivery

• £5.99 for orders below £100

• Free for orders of £100 or more

• Normally delivered within 3–5 working days after dispatch

Express delivery

• £8.99

• Normally delivered within 1–2 working days after dispatch

Delivery estimates are not guaranteed. Remote areas, offshore islands and certain postcode regions may require additional time or charges.

Available delivery options and the final charge will be displayed at checkout before payment.

Tracking

Where tracking is available, we will send the tracking information to the email address supplied with the order.

Some deliveries may require a signature.

Incorrect addresses and returned parcels

You are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned because an incorrect or incomplete address was supplied, delivery was refused or the parcel was not collected, additional delivery charges may apply before it is sent again.

Delayed or missing deliveries

If your order has not arrived within the expected delivery period, email sales@golf-lab.co.uk with your order number.

Courier delays can occasionally occur because of weather, operational disruption or other circumstances outside our control. We will assist with tracing the parcel and resolving the issue.

Damaged deliveries

Inspect your order when it arrives.

If an item is damaged in transit, incorrectly supplied or missing, contact us as soon as possible with your order number, details of the problem and photographs where relevant.

Reporting visible transit damage within 48 hours helps us raise the matter promptly with the courier. This does not affect your statutory consumer rights.

Free collection from Golf Lab

Free collection is available from:

Golf Lab
Hilden Golf Centre
Rings Hill
Hildenborough
Tonbridge
Kent
TN11 8LX
United Kingdom

Collection orders are normally ready within 24 hours. Wait until you receive a ready-for-collection email before travelling to the store.

Bring your order confirmation when collecting.

Golf fitting bookings

Golf fitting appointments are services provided at Golf Lab and are not delivered or collected as physical goods.

Booking and cancellation terms are contained in our Return, Refund and Booking Cancellation Policy.

Returns

Returns are handled in accordance with our Return, Refund and Booking Cancellation Policy.

Do not return goods without contacting us first.

Contact

Email: sales@golf-lab.co.uk
Telephone: 01732 833607