Return, Refund and Booking Cancellation Policy

Last updated: 9 September 2026

Golf Lab is operated by UK Golf Lab Limited.

Online purchases — statutory cancellation rights

You may cancel most online purchases without giving a reason by notifying us within 14 days after the day you receive the goods.

After notifying us, you must return the goods within a further 14 days. Email sales@golf-lab.co.uk with your order number before returning anything.

You may inspect goods as you would in a shop. We may reduce your refund if handling beyond what is reasonably necessary has reduced the value of the goods.

Golf Lab’s 30-day returns policy

In addition to your statutory rights, eligible stock items may be returned within 30 days of delivery.

Returns made after the statutory 14-day cancellation period must be unused, unaltered, in resaleable condition and, where reasonably possible, in their original packaging.

Proof of purchase is required.

Return postage

You are responsible for the direct cost and safe return of unwanted goods. We recommend using a tracked and insured service because the goods remain your responsibility until received by Golf Lab.

If an item is faulty, damaged, incorrectly supplied or not as described, Golf Lab will cover reasonable return costs. Contact us before arranging the return.

Return address

Golf Lab
Hilden Golf Centre
Rings Hill
Hildenborough
Tonbridge
Kent
TN11 8LX
United Kingdom

Do not return goods without first contacting us.

Custom-built and altered golf equipment

Change-of-mind cancellation and return rights do not apply to goods made, built, altered or clearly personalised to your specifications.

This includes golf clubs built or altered to an agreed specification, including shaft, length, loft, lie, swing weight, grip or other personalised requirements.

This exclusion does not affect your legal rights if the goods are faulty, not as described or not fit for purpose.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described.

If an item is faulty, damaged or incorrectly supplied, email sales@golf-lab.co.uk as soon as possible with your order number, photographs where relevant and details of the problem.

Your rights under the Consumer Rights Act 2015 apply. Consumers generally have a 30-day short-term right to reject faulty goods. Rights to a repair, replacement, price reduction or refund may continue after this period.

Refunds

Once we receive and inspect a return, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or acceptable evidence that they have been sent back.

For eligible online cancellations, we will refund the original standard delivery charge. Any additional amount paid for express or enhanced delivery will not be refunded.

Banks and card providers may require additional time to process the refund.

Exchanges

If you require a different item, return the original item in accordance with this policy and place a separate order for the replacement.

Sale and clearance items

Sale and clearance items have the same statutory rights as full-price goods. Eligible online purchases may be returned under the terms above.

Purchases made at our premises

There is no automatic right to return an item purchased in person because you have changed your mind. This does not affect your statutory rights where goods are faulty, not as described or not fit for purpose.

Golf fitting bookings

Golf fitting appointments cost £60 and must be paid in full when booked.

To cancel or reschedule an appointment, contact Golf Lab by email or telephone.

Cancellations made more than 48 hours before the appointment may be rescheduled or refunded in full.

Cancellations made within 48 hours of the appointment, and missed appointments, are normally non-refundable because the appointment time has been reserved and might not be filled. Golf Lab may allow a reschedule at its discretion.

If Golf Lab cancels an appointment, you may choose a new appointment or receive a full refund.

Fitting-fee refund

The £60 fitting fee will be refunded when you purchase equipment worth more than £300 following your fitting.

The refund applies once per completed fitting. If the qualifying equipment order is subsequently cancelled or refunded, Golf Lab may deduct the fitting fee from the equipment refund.

Contact

Email: sales@golf-lab.co.uk
Telephone: 01732 833607

Nothing in this policy limits or excludes your statutory consumer rights.